Questions about your access, a billing query, or anything else — we’re here.
Our support team responds to all enquiries within two business days. For the quickest resolution, include your mobile number and a brief description of the issue in your message.
The best way to reach us is by email:
Please include your mobile number (the one used to access the service) and details of your query so we can help you as quickly as possible.
FRST Media Europe B.V.
Keizersgracht 268
1016EV Amsterdam
Netherlands
KvK: 80008798
If you were charged but cannot access the library, or if you believe a charge was applied in error, please email us with your mobile number and the approximate date of the charge. We will investigate and respond within two business days.
Your €15 access fee covers 30 days from the moment it was charged. Access ends automatically after 30 days with no further charges. There is no renewal to cancel — your access simply expires.
If a title is missing, a file isn’t loading, or you’re experiencing an issue with the reading experience, email us and describe the problem. Include the title you were trying to access and the browser and device you were using.